akubiqd

19/9/07 Modem刚拿到3天,本来地区应有的高速上网服务,却发现上网很慢,最快只能EDGE,就拿去检查,发现原来是Modem的问题,听说这家电讯公司有几天免费使用,觉得慢可退回......但是一来一回,换好了时,已过免费期限,必须使用该公司服务,感觉有点被骗,大家小心



21/9/07 第一次投诉,已经打1800XXXXXX去投诉了,还把他铲上天花板,他们说会在3天到7天后,才会安排人到来更换Modem,现在只有一个字(等),再不来的话,我要架神手去那边再铲,给他们够力够力....

27/9/07 第二次投诉,再打1800XXXXXX去,他们说会在2天到

30/9/07 还是没有来更换Modem,服务真差

1/10/07 第三次投诉,再打1800XXXXXX去,很不客气的骂他,最后挂他电话

2/10/07 第四次投诉,直接到xxxxx Center,还是不可以换,工作人员打了3次电话过去,还是要等

5/10/07 第五次投诉，我已经火冒三尺，非常生气。我一进到去就抓住一个Dealer开枪，然后有两个Manager走过来，也给我开枪扫射，他们连忙解释，我已经不想再听到他们这张臭嘴在讲东西了，我只丢下一句：我要取消，我完全对你们的服务失去信心，就算你换过一个Modem给我，我也不要了，我不希罕那低劣的烂产品，还有像猪一样的服务素质，最后Modem退还，服务中止。我对这家电讯公司的评语，一个字可以讲完。

差

[ 本帖最後由 akubiqd 於 2007-10-9 11:49 編輯 ]

qqykk

which one ?? M, D, C, or T ??

kidman80

M 1...
i try b4.... really s***!!!!

kancil

应该据理力争！you must complain! don't complain they don't know. email to the company CEO but must CC to newspaper! consumer has right too! if you din't complain to their company and follow their rules then die loh.  if the modem is broken then it is their fault. tell the sell person at the counter won't help at all some times. must make sure you did talk to the correct person. "I WANT TO SEE YOUR MANAGER"  sometimes you need to say this. front desk is just to help solve some small problem-- not all problem! if you did that and fail write in and tell others. then they can't put you in fault for stepping down on their bland!

crysumsung

m的好像是很贵的，modem要整千块钱。